Thank you for shopping with NewViewLens. We want you to be completely satisfied with your smart glasses and your shopping experience. If you are not satisfied with your purchase, this Refund & Returns Policy explains your options for requesting a return, exchange, or refund.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the product meets the following conditions:

The smart glasses are unused or only lightly tested and remain in resalable condition.
The product is returned with all original accessories, cables, cases, manuals, and packaging.
The product is not damaged due to misuse, accidents, improper handling, or unauthorized modifications.
The product is not missing any components included with the original order.
Proof of purchase or your original order information is provided.

Products that do not meet these requirements may be refused or may qualify for only a partial refund.

2. How to Request a Return

To start a return, contact our customer support team at [ with the following information:

Your full name
Order number
Date of purchase
Product you wish to return
Reason for the return
Photos or videos of the product, if applicable

Please do not send your product back before receiving return instructions from NewViewLens. Unauthorized returns may be delayed or may not be accepted.

Once your return request is approved, we will provide you with the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your smart glasses arrive damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.

We may request photographs or videos showing:

The condition of the packaging
The product and any visible damage
The product label or serial number
Any accessories included in the package

If the item is confirmed to have arrived damaged, defective, or incorrect, NewViewLens may provide a replacement, exchange, repair, or full refund, depending on the circumstances and availability.

4. Change-of-Mind Returns

If you simply change your mind about your purchase, you may return the eligible product within the applicable return period.

Unless the product is defective, damaged upon arrival, or incorrectly supplied by us, return shipping costs may be the responsibility of the customer.

The original shipping fee, if any, may not be refundable.

5. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow reasonable processing time for your payment provider or financial institution to post the refund to your account. The time required can vary depending on your payment method and financial institution.

If you do not receive your refund after the applicable processing period, please contact us at [support@newviewlens.com].

6. Partial Refunds

In certain circumstances, a partial refund may be issued.

This may apply if:

The product shows signs of use beyond reasonable testing.
The product is returned damaged.
Accessories or components are missing.
Original packaging is significantly damaged or missing.
The product cannot be resold in its original condition because of customer handling.

The amount of any reduction will depend on the condition of the returned product.

7. Exchanges

If you received a defective, damaged, or incorrect product, we may offer an exchange where the requested replacement is available.

If the replacement product is unavailable, NewViewLens may instead offer a refund or another appropriate resolution.

For customers who simply want a different model, color, or product, we may require the original product to be returned before a replacement order is processed.

8. Non-Returnable Items

Certain products or purchases may not be eligible for return where permitted by applicable law.

These may include:

Products damaged through misuse or improper installation.
Products that have been modified or repaired without authorization.
Products with missing essential components.
Gift cards or digital products, where applicable.
Products that cannot legally or safely be resold due to hygiene or other applicable restrictions.

Nothing in this section limits any mandatory consumer rights you may have under applicable law.

9. Smart Glasses and Personal Data

Before returning smart glasses, customers should remove personal information and disconnect their accounts from the device where possible.

Please:

Back up any information you want to keep.
Sign out of connected accounts.
Remove personal recordings, photos, or other stored data.
Perform a factory reset when available.
Remove the device from connected mobile applications or accounts.

NewViewLens is not responsible for personal data that remains stored on a returned device.

10. Return Shipping

Customers are generally responsible for return shipping costs for change-of-mind returns unless otherwise stated by NewViewLens.

If the product was delivered damaged, defective, or incorrectly supplied, NewViewLens may cover reasonable return shipping costs where appropriate.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

NewViewLens is not responsible for returned products that are lost or damaged during return shipping when the customer is responsible for arranging the return.

11. Refunds for Lost or Undelivered Orders

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer support team.

We may investigate the shipment with the applicable carrier before determining whether a replacement or refund can be issued.

If tracking information confirms delivery to the address provided at checkout, additional verification may be required before a refund or replacement is approved.

12. Order Cancellations

If you need to cancel an order, contact NewViewLens as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it. In that situation, you may need to follow the applicable return procedure after receiving the product.

13. Promotional and Discounted Orders

Products purchased during promotions or using discount codes remain subject to this Refund & Returns Policy unless specific promotional terms state otherwise.

If a refund is approved, the refundable amount will generally reflect the amount actually paid for the returned product.

14. Warranty

Where applicable, NewViewLens products may also be covered by a manufacturer’s warranty.

A warranty claim may have different requirements from a standard return. Warranty coverage may exclude damage caused by accidents, misuse, unauthorized modifications, normal wear and tear, or improper use.

Please contact us if you believe your product has a warranty-related defect.

15. Consumer Rights

This Refund & Returns Policy does not limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

If applicable law provides you with additional rights concerning defective products, refunds, cancellations, or returns, those rights will continue to apply.

16. Changes to This Policy

NewViewLens reserves the right to update or modify this Refund & Returns Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

We encourage customers to review this policy periodically for the latest information.

17. Contact Us

If you have questions about a return, refund, exchange, or warranty claim, please contact us:

NewViewLens
Website:
Email: [support@newviewlens.com]
Return Address: [Insert Return Address]

Our customer support team will be happy to assist you with your request.