At NewViewLens, we stand behind the quality and reliability of our smart glasses and accessories. We want you to feel confident when purchasing from us. This Warranty Policy explains what is covered, how long your warranty lasts, and how to request warranty service.

1. Limited Warranty

NewViewLens provides a limited warranty against manufacturing defects in materials and workmanship under normal use.

Unless otherwise stated on the individual product page, NewViewLens smart glasses are covered by a 12-month limited warranty beginning on the date the original order is delivered.

This warranty applies only to the original purchaser and is not transferable.

2. What the Warranty Covers

Our warranty may cover defects that affect the normal operation of your smart glasses, including:

Manufacturing defects
Defective internal components
Charging or power-related defects caused by a manufacturing issue
Buttons or controls that stop functioning under normal use
Camera, microphone, speaker, or connectivity failures caused by defective components
Battery defects that occur under normal use during the warranty period
Structural defects resulting from manufacturing
Other hardware failures determined by NewViewLens to be covered by the warranty

If a covered defect is confirmed, NewViewLens may, at its discretion:

Repair the product;
Replace the defective product or component; or
Provide another appropriate remedy where required by applicable law.

3. What the Warranty Does Not Cover

This warranty does not cover damage or problems caused by circumstances outside normal use, including:

Accidental damage
Drops, impacts, crushing, or excessive force
Scratches, dents, cracks, or cosmetic damage
Water, liquid, or moisture damage unless the product is specifically rated for such exposure
Improper charging or use of incompatible charging equipment
Unauthorized modifications or repairs
Damage caused by misuse, abuse, negligence, or improper installation
Normal wear and tear
Damage caused by extreme temperatures or environmental conditions
Lost or stolen products
Loss or damage to accessories
Damage caused by using the product contrary to its instructions
Damage caused by third-party accessories or software
Problems resulting from unauthorized software or firmware modifications
Products purchased from unauthorized sellers

Normal battery capacity reduction over time is also generally considered normal wear and is not covered unless the battery has a manufacturing defect.

4. Warranty Eligibility

To request warranty service, you may be required to provide:

Your order number or proof of purchase
The name and contact information used for the order
A description of the issue
Photos or videos demonstrating the problem
The product serial number, if applicable
Additional information reasonably required to diagnose the issue

NewViewLens reserves the right to determine whether a reported issue is covered by this Warranty Policy.

5. How to Make a Warranty Claim

If you believe your NewViewLens smart glasses have a manufacturing defect, please contact our customer support team through the contact information provided on our website.

When contacting us, include your order number and a clear explanation of the problem. Where appropriate, our support team may ask you to perform troubleshooting steps before determining whether the product needs to be returned.

Please do not send your product back without receiving return instructions from NewViewLens.

Unauthorized returns may experience delays in processing.

6. Inspection and Troubleshooting

Before approving a warranty replacement or repair, NewViewLens may request photographs, videos, diagnostic information, or other documentation.

In some cases, troubleshooting may resolve the issue without requiring the product to be returned.

If the reported problem is determined not to be a manufacturing defect, the product may be returned to you and you may be responsible for applicable shipping costs.

7. Warranty Replacement

If your product is confirmed to have a covered manufacturing defect, NewViewLens may provide a replacement product or component.

Replacement products may be:

New;
Refurbished; or
Equivalent in functionality to the original product.

If the exact model or component is no longer available, NewViewLens may provide a comparable replacement at its discretion.

A replacement does not necessarily restart the original warranty period. Unless applicable law requires otherwise, the replacement remains covered for the remainder of the original warranty period.

8. Shipping for Warranty Claims

If NewViewLens determines that a product must be returned for an eligible warranty claim, we will provide instructions regarding the return process.

Customers may be responsible for shipping costs associated with sending products to NewViewLens unless otherwise stated or required by applicable law.

Where applicable, NewViewLens may cover reasonable shipping costs for returning an approved replacement product.

9. Proof of Purchase

A valid proof of purchase may be required before warranty service is provided.

Acceptable proof may include an order confirmation, receipt, or other documentation showing that the product was purchased from NewViewLens or an authorized NewViewLens seller.

10. Warranty and Returns Are Separate

This Warranty Policy is separate from our Refund and Returns Policy.

A product may be eligible for a return under our Returns Policy without qualifying for a warranty claim, and a product may qualify for warranty service after the standard return period has ended if the issue is a covered manufacturing defect.

Please review our Refund and Returns Policy for information about returns, refunds, and exchanges.

11. Third-Party Products and Accessories

Products or accessories manufactured by third parties may be subject to the manufacturer’s own warranty terms.

Where applicable, NewViewLens may assist customers in identifying the appropriate warranty process for third-party products, but coverage may be determined by the third-party manufacturer.

12. Software and Firmware

Smart glasses may depend on software, firmware, mobile applications, Bluetooth connectivity, or other third-party services.

This warranty primarily covers hardware manufacturing defects. Temporary software issues, compatibility problems caused by third-party devices, discontinued third-party services, or changes to third-party applications may not be covered.

NewViewLens may provide software or firmware updates when available, but we do not guarantee that every product will remain compatible with every future device, operating system, application, or service.

13. Limitation of Liability

To the maximum extent permitted by applicable law, NewViewLens will not be responsible for indirect, incidental, special, or consequential damages arising from the use or inability to use a product.

Nothing in this Warranty Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

14. Consumer Rights

This Warranty Policy provides additional protections and does not replace or restrict any mandatory consumer rights or statutory warranties that may apply in your jurisdiction.

Where applicable law provides greater warranty or consumer protections than those described in this policy, those legal protections will apply.

15. Changes to This Warranty Policy

NewViewLens reserves the right to update or modify this Warranty Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date. Changes will generally apply to warranty claims made after the effective date unless otherwise required by applicable law.

16. Contact Us

If you have questions about your warranty or need assistance with a defective product, please contact NewViewLens Customer Support through the contact information available on our website.

When contacting us, please include your order number and a brief description of the issue so that our team can assist you as efficiently as possible.

NewViewLens
Smart Glasses & Connected Technology