At NewViewLens, we are committed to providing a smooth and reliable shopping experience. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with NewViewLens, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please ensure that your shipping address, phone number, and email address are accurate when placing your order. NewViewLens is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

2. Shipping Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

Typical delivery estimates are:

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
International Shipping: 7–20 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

Delivery times may vary due to carrier delays, customs processing, weather conditions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout based on your:

Delivery location
Selected shipping method
Order size and weight
Available carrier services

Any applicable shipping charges will be shown before you complete your purchase.

From time to time, NewViewLens may offer free shipping promotions. Promotional shipping terms will be displayed on the website when applicable.

4. Order Tracking

When your order has been shipped, we may provide a tracking number by email.

You can use the tracking information provided to monitor your package through the applicable shipping carrier.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact our customer support team so we can assist you.

5. International Shipping

NewViewLens may ship orders to selected international destinations.

International customers are responsible for ensuring that the products they order can legally be imported into their country or region.

International shipments may be subject to:

Customs inspections
Import duties
Taxes
Brokerage fees
Other local charges

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs policies vary by country, and NewViewLens cannot guarantee that an international shipment will not be subject to additional fees or delays.

6. Customs Delays

International orders may experience delays while being processed by customs authorities.

Customs clearance is outside the control of NewViewLens, and we cannot guarantee a specific delivery date for international orders.

If your package is being held by customs, please contact your local customs authority or shipping carrier for additional information.

7. Delayed or Lost Packages

While we work with reliable shipping carriers, occasional delays may occur.

If your order has not arrived within the expected delivery window, please contact us with your order number and tracking information.

If a package is confirmed as lost by the shipping carrier, NewViewLens will work with the carrier to determine the appropriate resolution.

We are not responsible for packages that are marked as successfully delivered by the carrier to the address provided at checkout.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you realize that you entered an incorrect address, contact NewViewLens as soon as possible after placing your order.

We will do our best to update the shipping information before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered the shipping process.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be shipped again.

9. Failed Delivery Attempts

If the carrier is unable to deliver your package because no one is available, the address is inaccessible, or the customer fails to respond to delivery notices, the carrier may make additional delivery attempts or return the package to the sender.

If a package is returned to NewViewLens, we will contact the customer regarding available options.

Additional shipping charges may apply for reshipment.

10. Damaged Packages

Please inspect your package when it arrives.

If your package appears severely damaged, we recommend taking photographs of the package and its contents before opening or immediately after discovering the damage.

If your smart glasses or other products arrive damaged, contact us as soon as possible with:

Your order number
Photos of the damaged packaging
Photos of the damaged product
A description of the issue

We will review the claim and provide the appropriate next steps in accordance with our Returns & Refunds Policy.

11. Missing Items

If your package arrives but appears to be missing an item, please contact us promptly.

Provide your order number and details of the missing product so that our team can investigate the issue.

12. Delivery to a Safe Location

Customers are responsible for providing a delivery address where packages can be safely received.

NewViewLens is not responsible for packages that are lost, stolen, or misplaced after the shipping carrier confirms delivery to the address provided by the customer.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier before contacting us.

13. Pre-Orders and Backordered Products

If an item is listed as a pre-order or backordered product, its estimated shipping date will be displayed on the relevant product page whenever possible.

If your order contains both in-stock and pre-order items, your order may be shipped together once all items become available unless otherwise communicated.

14. Shipping Restrictions

Certain products, destinations, or shipping methods may be subject to restrictions.

NewViewLens reserves the right to limit or refuse shipping to certain locations when required by applicable laws, carrier policies, or logistical limitations.

15. Changes to Delivery Information

Once an order has been shipped, NewViewLens may not be able to change the delivery address or shipping method.

If you need to make changes to an order, contact our customer service team as soon as possible.

16. Force Majeure

NewViewLens is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather
Natural disasters
Carrier disruptions
Customs delays
Government restrictions
Strikes
Transportation interruptions
Public health emergencies
Other unforeseen events

In such circumstances, we will make reasonable efforts to keep customers informed.

17. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact the NewViewLens customer support team through the contact information provided on our website.

When contacting us about an order, please include your order number so that we can assist you as quickly as possible